The Terminal at Nantucket Memorial Airport generally opens at 5:30 am and is available until 10:00 pm. The operating hours usually also depend on the current flight schedules of the airline's tenants. Working times for specific departments also vary.

There are two baggage claims at Nantucket Memorial Airport. Baggage claim A is situated at the south end of the Terminal, next to the rental-car counters. It is mostly used for all off-season luggage and year-round air taxi luggage on Nantucket Airlines and Rectrix Shuttle flights. The second baggage claim “B” is in the summer arrivals area, located in the north end of Terminal. It serves all commercial airlines that are traveling to Nantucket in the summer period.

Even though there are two baggage claims, in short, passenger’s bags will arrive through the same doors as them.